Obtaining a Diagnostic Report from a Peplink Balance or Pepwave MAX Device

At times you may be requested by Support to provide a Diagnostic Report. Or, when opening a new ticket, you can also attach one together with descriptions and reproducibility of your issue.

Please follow the steps below to obtain a Diagnostic Report from a Peplink or Pepwave device:

  1. Connect to the Web Admin Interface with a web browser.
  2. Go to Status > Device. Click the Download button next to the Diagnostic Report field.
  3. A prompt will appear for saving the file containing the Diagnostic Report to your computer.

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